FREQUENTLY ASKED QUESTIONS

Booking a Guarantee stateroom means that you are asking for the best available stateroom in your category, and if that cannot be provided, you will receive the best available stateroom in the next available category above yours. Upgrades happen often with Guarantees, but the cruise line may not upgrade you if a stateroom in your category is available.

Also, since you may receive any stateroom in the category you booked or higher, the cruise line cannot accommodate any requests regarding location of your stateroom on the ship if you book a Guarantee. If you have specific stateroom requirements – for example, mid-ship or on the port side – then you should not book a Guarantee.

Once you have received a stateroom number, you may be able to switch the stateroom if others have opened up in the category that you have been assigned. If not, you may not switch your stateroom without paying the full difference in cruise fare from your category to the category in which you would like to stay.

The Agency Deposit works just like the cruise line’s deposit. It secures the room for you and reduces the total amount due at final payment. It is not a charge in addition to your cruise fare. It is non-refundable after 24 hours, but in the event of cancellation, it will be held on file and can be used towards your next cruise. You have six months from the date of cancellation to use the agency deposit, or it is forfeited.

Keep in mind that your cruise need not sail within six months, but only needs to be booked within that time period.

Visa requirements change frequently and for various reasons. As a result, our Personal Vacation Managers are not always able to provide the most current visa information.

The best way to obtain up-to-date information regarding visa requirements is to visit the official US government website for Americans traveling abroad, Travel.State.Gov, which details specific information on the countries you would like to visit, including visa requirements.

Some cruise lines offer visa services for your cruise at an additional charge. However, this is not always available.

You may also use a third-party visa service, such as CIBT. These services require an additional service fee but make the process of applying for a visa much simpler.

Travel insurance is a necessity on any voyage leaving the United States and can be helpful on shorter, local cruises, as well. Most health insurance plans do not cover international medical costs, and the care available internationally may not be comparable to the care you receive at home.

It is important that you consider the costs associated with seeking emergency medical attention abroad, as well as procuring new flights home and incidental expenses during your medical stay in a foreign country. These can easily reach tens of thousands of dollars. Travel insurance will cover these expenses in most situations.

Moreover, travel insurance would also cover cancellation of your trip in the event you, your traveling companions or if one of your immediate family members becomes ill. Many of our cancelled trips are because of illness of a non-traveling family member, and this would still be covered under any of our recommended travel insurance policies. Cancellation penalties vary by cruise line, but all cruise lines eventually reach 100% non-refundability between at least 15 to 30 days prior to departure. Please also note that our air-inclusive packages are completely non-refundable after final payment. We highly recommend for our guests to purchase travel insurance. Please refer to our Travel Insurance page for further details.

Call and speak with any of our Personal Vacation Managers (“PVM”) at 888-546-8617 to make additional payments. A PVM will be happy to assist you.

I’ve booked a cruise that comes with an amenity (spa treatment, specialty dining, parking, etc.). When & how will I receive this voucher?

Amenity vouchers are sent out by e-mail no later than seven days before your cruise. Please call your Personal Vacation Manager at 888-546-8617 if you are within one week of departure and have not received your voucher.

If your Enrichment Journey includes a sailing with Royal Caribbean International, Celebrity Cruises or Azamara Club Cruises, your luggage tags can be requested through the Online Check-in option on the cruise line’s website.

Norwegian Cruise Line allows you to print your luggage tags with your final documents on their Online Check-in page.

If your Enrichment Journey includes a sailing on a luxury cruise, a river cruise or the Sea Explorer, the tags will be mailed to your physical address along with your final documents.

If you have additional questions regarding luggage tags, please call a Personal Vacation Manager at 888-546-8617.

You may click the following links to complete the Online Check-in process for the specific cruise line you are sailing:

• Azamara Club Cruises
• Celebrity Cruises
• Cunard Line
• Holland America Line
• Norwegian Cruise Line
• Royal Caribbean Cruise Line

An updated confirmation with flight arrangements will be sent to you via e-mail approximately 60 days prior to departure. We cannot confirm air schedules for the group until after final payment. The hotel and transfer information will also be sent via e-mail 30 days prior to departure.

If you require your flights to be issued before your final payment is due, there is a charge of $50.00 per person plus any additional air costs. The $50.00 fee for early ticketing services is credited to any additional charges for airfare should you accept them, but are non-refundable if you decline the custom itinerary.

Available air gateways for each Enrichment Journey are found on the page listing Dates and Rates. While we try to include the most common airports by default, we have many clients coming from different parts of the country. If you desire air from an unlisted airport, you must first reserve your Enrichment Journey with one of the listed airports as your default gateway and then ask, or have your Travel Agent ask, Enrichment Journeys to provide a quote for your preferred gateway.

You will receive a quote for an additional charge to fly to or from your home gateway. You may then choose to pay the additional fee to change your itinerary to this gateway or keep the default gateway and make your own travel arrangements to your point of departure with us. Please note that no changes can be made to your flight itineraries after they are scheduled. Please submit any special flight requests to your Personal Vacation Manager before final payment.

Enrichment Journeys is committed to providing remarkable experiences at extraordinary value. As a result, airlines and routes are selected to maximize that value and may involve multiple stops and extended layovers versus non-stop or direct flights. Passengers wishing to utilize specific carriers, or direct, or non-stop, or Business Class flights may do so by contacting the Enrichment Journeys air department. We are pleased to provide custom air arrangements with a charge of $50.00 per person plus any additional air costs. The $50.00 fee for custom air services is credited to any additional charges for airfare should you accept them, but are non-refundable if you decline the custom itinerary. Please note that custom air charges do not apply to the request for an unlisted air gateway.

Enrichment Journeys is committed to providing remarkable experiences at extraordinary value. As a result, airlines and routes are selected to maximize that value and may involve multiple stops and extended layovers versus non-stop or direct flights. Passengers wishing to utilize specific carriers, or direct, or non-stop, or Business Class flights, or to extend their time in any of our beginning or ending destination cities may do so by contacting their Travel Agent or Enrichment Journeys directly. We are pleased to provide Custom Air arrangements with a charge of $25.00 per person plus any additional air costs.